Welcome to the Help Center! In this article, you'll learn how to activate your StromNow charging card after receiving it. With just a few steps, you can make your card ready for use and conveniently charge at our stations.
Step-by-Step Guide to Activate Your Charging Card
Receive Your Charging Card by Mail
After purchasing your StromNow charging card, it will be sent to you by mail. The packaging also includes a QR code with the label "get started"Scan the QR Code
Scan the QR code with your smartphone camera. This will automatically direct you to the StromNow website, where you'll find step-by-step instructions to activate your charging card.Follow Instructions on the Website
Visit the following page:
www.stromnow.com/de/card/setup
There, you’ll find further instructions on how to activate your card quickly and easily.Add a Valid Payment Method
Before activation, ensure that a valid payment method is linked to your StromNow account. This is necessary to fully utilize the card.Activate the Charging Card and Get Started
After successful activation, your charging card will be ready for use. You can now charge at our StromNow charging stations by simply holding your card against the station's card reader.
Additional Tips
Check Payment Method:
Before starting the activation, verify that your payment method is up to date and valid in the app to avoid any delays.Keep the QR Code Safe:
Keep the packaging with the QR code for future reference in case of reactivation.
Frequently Asked Questions (FAQ)
What should I do if the QR code doesn’t work?
Check your internet connection and ensure that your camera captures the QR code correctly. If the issue persists, visit the page directly at www.stromnow.com/de/card/setup or contact StromNow Support.Can I activate my charging card without a linked payment method?
No, a valid payment method must be linked to your account for the activation of the charging card.Conclusion
Activating your StromNow charging card is simple and straightforward. With just a few steps, you can get your card ready for use and enjoy the benefits of charging with StromNow. If you have any further questions or need assistance, our StromNow Support is always available. We're happy to help!