Welcome to the Help Center! In this article, you'll learn how to reliably start a charging session even if a charging station isn't displayed correctly in the StromNow app – simply by using the EVSE-ID or the QR code directly on the station.
🚀 Why EVSE-ID or QR Code?
In rare cases, a charging station may not be correctly displayed in the StromNow app or a technical issue may occur. For these situations, we've built in an easy alternative: Start charging manually via EVSE-ID or QR code.
🔍 Where can I find the EVSE-ID or QR code?
The EVSE-ID (Electric Vehicle Supply Equipment Identifier) is the unique ID for each charging connector – like a license plate for chargers.
You’ll typically find it:
directly on a sticker near the plug
next to the QR code, in a format like
DE*ABC*123456*001sometimes printed on a metal plate above the connector
The QR code is usually placed right next to the EVSE-ID and contains the same information digitally.
📱 How to start charging using EVSE-ID or QR Code
Open the StromNow app and go to the Charge Map section
Tap the lightning icon ⚡️ at the top left
Select "Scan to Charge" via the green button at the bottom
Now you have two options:
Scan the QR code: Open your camera and scan the code on the charger
Manually enter the EVSE-ID: Type the identifier into the input field
Once detected, you can confirm and start charging as usual via the slide button.
🧠 Good to know
The EVSE-ID is standardized across providers and allows you to charge at thousands of stations across Europe.
Even if a station doesn't appear in the app, you can still use it by entering the EVSE-ID.
Make sure to type the ID exactly as shown, including symbols like * or capital letters.
❓ Frequently Asked Questions (FAQ)
1. What if the QR code is damaged?
No worries! Just enter the EVSE-ID manually – it's printed right next to the QR code.
2. Does this work at every station?
Yes – as long as the charging station supports roaming and is part of our network.
3. Do I need to activate anything first?
No – this feature is available by default in every version of the StromNow app.
✅ Conclusion
If a charging station doesn’t show up properly in the app, there’s no need to stress.
With the EVSE-ID or QR code, you’re always able to start charging – anytime, anywhere. 🔋⚡️
If you have questions or run into issues, our support team is here to help. Safe travels! 🚗💙