Welcome to the Help Center! In this article, we explain why you need to add a payment method such as a credit card or Apple Pay to start charging sessions via the StromNow app, and how to set it up.
Why is a payment method required?
To start charging sessions via the StromNow app, you must add a credit card or Apple Pay as a payment method. This is necessary for the following reasons:
Secure Transactions: Credit cards and Apple Pay provide reliable and secure methods for processing payments. Both options ensure that payments are handled accurately and minimize the risk of fraud.
Automatic Billing: With a payment method saved, the fees for using charging stations are automatically and seamlessly billed, offering a smooth and convenient payment experience.
Availability and Acceptance: Credit cards and Apple Pay are widely recognized and accepted internationally, ensuring you can charge your car effortlessly wherever you go.
Steps to Add a Payment Method
1. Open the StromNow App
Launch the StromNow app on your smartphone.
Ensure you are logged into your account.
2. Navigate to Payment Settings
Go to "Me" > "Payment Methods" in the menu.
Select "Add Payment Method".
3. Choose Your Preferred Payment Method
For Credit Cards: Enter your credit card number, expiration date, and security code.
For Apple Pay: Select the Apple Pay option and confirm the setup with Face ID, Touch ID, or your password.
4. Save the Information
Review the entered details and tap "Save" or "Add".
Your payment method is now securely stored in your account.
5. Confirmation
You are now ready to start charging sessions.
Important Notes
Payment Method Required: Without a saved payment method, you cannot initiate a charging session via the StromNow app.
Security: Your payment information is encrypted and stored securely. Your data is protected at all times.
Updating Payment Information: If your credit card expires or you need to change your payment method, make sure to update the details in the app promptly to avoid service interruptions.
Deleting Payment Methods: It is not possible to delete a payment method entirely from your account. This is because we need to ensure that a valid payment method is always available to process your charges seamlessly and issue invoices without disruptions. If you still need to remove your payment method for any reason, please contact us at [email protected], and our support team will assist you further.
Frequently Asked Questions (FAQ)
Can I use other payment methods?
Yes! In addition to credit cards, the StromNow app now also supports Apple Pay.What should I do if my payment method is declined?
Double-check the entered information for accuracy. If the issue persists, contact your bank or StromNow customer support for help.How can I update my payment method in the app?
Navigate to "Payment Methods", select "Change Payment Method", and enter the new details. Save the changes to complete the update.
Conclusion
Adding a payment method like a credit card or Apple Pay is required to start charging sessions via the StromNow app. These options ensure secure and efficient billing. If you have any further questions, the StromNow support team is always available to assist you. We’re happy to help!