What happens after I place an order?
You place your order and complete the sign-up process through StromNow. Our partner Metrify then handles the technical process: it checks your metering location and installation requirements, coordinates the meter replacement and arranges the appointment. Installation is carried out by Metrify or qualified installers appointed by Metrify. Refer to the appointment confirmation for your order.
How long will I have to wait?
Ask Metrify for an installation update and include your order number. Use the contact details in your order or appointment confirmation. Missing documents, preparatory work or scheduling may affect the process. Base any tariff switch on a confirmed activation date.
What should I prepare on installation day?
Keep the meter cabinet accessible and make sure someone can provide access. Confirm the appointment window and any possible power interruption in advance so you can plan around it.
How long does the appointment take?
This depends on the installation and the work required. Ask for an estimated duration when arranging the appointment.
Why are photos taken?
Photos may document the equipment, installation and meter readings at the time of the change. If needed, ask about their purpose, retention and how to request information. Keep the installation records for checking your bills later.