How do I contact StromNow?
You can order and sign up for your smart meter through StromNow. Contact our support team through the chat in the StromNow app if you have questions about the offer or your order. We also help with the app, your connected vehicle, your home charger connection and Smart Charging. Briefly describe what you are trying to do and where you are getting stuck.
Who can help with installation, appointments or meter problems?
Our partner Metrify handles installation and the technical process. For these enquiries, use the Metrify contact details in your order or appointment confirmation. Include your order or customer number, meter number and a clear description of your enquiry. For appointment changes, state which appointment you want to change.
Who can help with contract questions?
You can contact our support team with questions about signing up through StromNow. For formal notices such as withdrawal or termination, use the contact method specified in your contract documents for the contractual provider named there.
Is telephone support available?
The available contact methods depend on the responsible provider. Check its current contact details in your documents. Written enquiries make it easier to keep track of questions and agreements.
How do I submit a complaint?
Send it to the company responsible for the service concerned. Describe what has happened, relevant dates and the outcome you are seeking. Attach only the documents needed to resolve the issue, and keep the correspondence.