We understand that billing questions or mistakes can happen.
If you cancel your StromNow subscription, this does not automatically entitle you to a refund. Your subscription remains active until the end of the already-paid billing period.
Optional: Contact Us First
In many cases we can resolve issues quickly (e.g., technical problems, feature misunderstandings, billing questions). This is optional and not required for an Apple refund.
In-app chat or [email protected]
We’ll review your case promptly and suggest the best next step
Apple Refunds (Last Resort)
StromNow subscriptions are billed through the Apple App Store. Refunds are reviewed and processed solely by Apple. We don’t have access to Apple’s payment system and can’t issue refunds ourselves.
Typical situations Apple may consider for a refund include:
Unintentional purchase (accidental subscription)
Unauthorized charge (e.g., someone else used your account)
Verified technical issues that materially prevented use
Note: Apple decides independently under App Store policies. Processing time and outcome are Apple’s alone.
How to Request a Refund from Apple (If Needed)
Go to reportaproblem.apple.com
Select the relevant purchase/subscription period
Describe your issue and submit the request
Wait for Apple’s response (you’ll be notified by email)
Manage/Cancel your subscription: Apple’s official guide:
Tip: You can also check the status of your refund request via Report a Problem.
FAQ
Do I automatically get a refund when I cancel?
No. Canceling stops renewal but doesn’t refund charges already paid. Your current period remains active until it ends.
Who can issue a refund?
For iOS subscriptions, only Apple. We can’t trigger a refund, but we’re happy to help you assess next steps.
I subscribed by mistake — what should I do?
Please contact us first at [email protected]. If a refund is appropriate, submit it to Apple via reportaproblem.apple.com.
Conclusion
Canceling ≠ refund
Talk to us first (optional) — we often solve issues fast
Apple refund should be the last step, and Apple makes the decision
👉 Support: [email protected] (or via in-app chat)