Welcome to the Help Center! In this article, you will learn everything about our "Platinum Pass" – a top-tier premium program in our app that offers you numerous benefits and exclusive features for charging your electric vehicle.
What is the Platinum Pass?
The Platinum Pass is our most comprehensive premium program, specifically designed for discerning users. It includes all the benefits of the Gold Pass and offers additional exclusive features to make your charging experience even more comfortable and efficient.
Benefits of the Platinum Pass
No startup fees
Another advantage of the Platinum Pass is that you do not pay any startup fees to begin the charging session. This reduces the overall cost of each charging session, making charging even cheaper.
Lower parking fees
With the Platinum Pass, you pay lower parking fees at our charging stations. This means you can save on parking costs while charging your electric vehicle, further reducing overall costs and making charging more attractive. Parking fees are only charged after 5 hours.
StromNow Intelligence
Benefit from our advanced StromNow Intelligence, which helps you optimize your charging processes and save even more.
StromNow Navigation
With StromNow Navigation, you’ll always find the most efficient route to the nearest charging stations. Our navigation uses real-time data to show you the best charging options along your way.
Ad-free experience
Enjoy an ad-free experience with our app. No interruptions or annoying ads – just the information you really need.
Early access to new features
As a Platinum Pass user, you receive early access to new features and updates of our app. Be among the first to benefit from the latest developments.
Cost-efficient routes
Our cost-efficient routes help you find the most economical ways to your destination. Save not only on charging but also on the road.
How the Platinum Pass works
Subscribe
To use the Platinum Pass, select the Platinum Pass and complete the subscription. Follow the instructions for purchase and payment.
Enjoy the benefits
Once your Platinum Pass is activated, the benefits will automatically apply to your charging sessions and app usage. The discount and ad-free experience are available immediately, and you’ll gain access to exclusive features.
Cost control and management
In the app, you can view your past charging sessions and the associated savings at any time. This way, you always have an overview of your costs and the benefits of your Platinum Pass.
Frequently Asked Questions (FAQ)
How do I purchase the Platinum Pass?
Open our app, go to the "Me" section, and select the "StromNow Pass" button. The Platinum Pass will then be displayed. Follow the instructions for purchase and payment.
How long does it take for the Platinum Pass to be activated?
The Platinum Pass is activated after completing the subscription. You can start using the benefits from the next charging session.
Can I cancel the Platinum Pass at any time?
Yes, you can cancel the Platinum Pass at any time through the App Store. Please note that the cancellation will take effect at the end of the current billing period.
Conclusion
The Platinum Pass is the ideal choice for those who want to get the most out of their charging experience. With ad-free usage, and access to exclusive features like StromNow Intelligence and StromNow Navigation, you benefit from significant cost advantages and a premium charging experience.
If you have any further questions or need assistance, our StromNow Support is always available. We look forward to helping you!