How do I sign up for a smart meter?
You can place your order and complete the sign-up process directly through StromNow. We work with Metrify, which handles installation and the technical process. Your contract documents identify the contractual provider for each service.
How long does the contract run?
Check your contract confirmation for the start date, minimum term and notice period. Look at whether the term starts when you sign the contract or when the meter is installed. If any details conflict, contact your contractual provider before making a decision.
How do I terminate the contract?
Use the contact method specified in your contract and include your contract or customer number and the relevant metering location. Request confirmation of the exact end date. Also clarify how metering will continue afterwards.
Can I cancel before installation?
First check the cancellation notice explaining your right of withdrawal. Your provider must assess whether any additional cancellation option is available for your order. Cancelling an appointment and ending the contract are separate requests: state clearly which you want to do.
What about my StromNow account?
Send a request to terminate metering services to the provider named in that contract. Do not assume that changing your StromNow account also ends your metering contract.