Welcome to the Help Center!
In this article, you’ll learn how to start a charging session for your electric vehicle using the StromNow app.
Follow the simple steps below – and you’ll be charging in no time.
Step-by-Step Guide
1. Open the App
Launch the StromNow app on your smartphone.
Make sure you’re logged in and have a stable internet connection.
2. Select a Charging Station
Go to the “Lademap” section in the app.
Find the charging station where you are located and tap on it to view details.
3. Check Plug Type & Charging Power
Review the station details – especially the plug type and charging power – to make sure the station is compatible with your vehicle.
4. Start the Charging Process
Select the appropriate plug and charging point (check the ID).
Tap “Continue” at the bottom of the screen.
Then slide the “Pay & Charge” button to the right to begin charging.
5. Confirm Charging
Read the consent message and tap “Confirm” to authorize the charging session.
6. Monitor Your Charging Session
Once confirmed, the session starts automatically.
You can track the charging progress in the app or directly at the station or in your vehicle.
Tips for a Smooth Charging Experience
Check compatibility: Always ensure the plug type and charging power match your vehicle.
Enable location access: This helps you find the nearest available charging stations more quickly.
Keep the app updated: Regularly update your StromNow app to access the latest features and improvements.
Frequently Asked Questions (FAQ)
1. The charging session doesn’t start – what should I do?
Make sure your vehicle is properly connected to the charging station.
Check if the station is available and operational.
If the issue persists, contact our Support Team at [email protected] – we’ll be happy to help.
2. How can I view my past charging sessions?
Go to the “Activity” section in the app and tap on “Charging Sessions.”
There, you’ll find a complete overview of your previous charges.
Conclusion
Charging with the StromNow app is simple, fast, and convenient.
With just a few taps, you can start your charging session and monitor everything in real time – directly from your phone.
👉 If you have any questions or need help, reach out via chat or email us at [email protected] – we’re always here for you.