Welcome to the Help Center! In this article, we explain how you can suggest charging stations to us that you would like to see or use in the StromNow app.
How to Suggest a Charging Station
Charging Station Already on the Map but Not Usable
If a charging station is shown on the map but cannot currently be used, simply tap the "Suggest Charging Station" button.
This will report the station to our network, and we will check if it can be made available for StromNow in the future.
Charging Station Not on the Map
If a charging station does not appear on the map at all, we are happy to receive your suggestion.
Just let us know by:
Via the StromNow App: Use the support section within the app.
By Email: Contact us at [email protected].
Please provide as much information as possible, such as:
Address of the charging station
Operator (if known)
Plug types and charging capacity
Why Are Some Stations Not Available?
Some charging stations may not yet appear in the StromNow app or may not be available because:
They are not compatible with our network
We do not have the necessary technical information
They are managed by an operator with whom we have not yet established a partnership
We are continuously working to expand our network and provide the best charging options for you.
Conclusion
Help us make the StromNow network even better! With your support, we can add more charging stations and improve availability. We appreciate your suggestions and thank you for helping us make e-mobility simpler and more accessible.