Welcome to the Help Center! In this article, we explain why a charging station may sometimes appear as available in the app, even though it is actually occupied — and what causes this.
Data Sources & Networks
Our app receives charging station status data directly from the operators and networks. We work with multiple major charging infrastructure networks to provide you with the most current and reliable data possible.
Why can discrepancies occur?
Despite our efforts, delays in data transmission can happen. These delays usually occur on the side of the networks or charging station operators and are beyond our control.
Examples include:
The station is indeed occupied, but the current status update has not yet been transmitted to our system.
The charging status in the app is updated with some delay.
Technical issues or maintenance at certain stations or networks.
What does this mean for you as a user?
The app may show the station as available even though it is physically occupied.
We recommend checking on-site if the station is free, especially when using a station for the first time.
The more users report such situations, the better we can work with our partners to improve the speed and accuracy of data transmission.
How are we working on a solution?
We continuously strive to improve data freshness and collaborate with our partners to implement new technical solutions, aiming to minimize delays and incorrect status displays in the future.
Frequently Asked Questions (FAQ)
1. Can I trust the availability status in the app?
Yes, in most cases the status is accurate and up-to-date. However, minor delays are technically unavoidable and occur only rarely.
2. What should I do if a station shows as free in the app but is occupied?
Please contact our support team and provide location and time details so we can report the issue to the operator.
Summary
The StromNow app provides a reliable overview of available charging stations. However, minor delays in status updates can occasionally cause discrepancies between the app display and the real situation.
If you have any questions or issues, our support team is always happy to assist you.
Safe travels and happy charging! ⚡