Welcome to the Help Center! In this article, you will learn how to safely and effectively stop the charging process of your electric vehicle, either through the StromNow app or directly at the charging station or your vehicle.
Step-by-Step Guide to Stopping the Charging Process
Stopping Charging in the App:
Open the StromNow app on your smartphone.
You will see a view with the current data of your charging session.
Slide the "Stop Charging" slider to the left to end the process.
Stopping Charging at the Charging Station or via the Vehicle:
You can stop the charging process directly at the charging station by using the appropriate function at the station.
Alternatively, you can also stop the charging process via your vehicle by pressing the corresponding button on the vehicle.
Confirming that Charging Has Ended:
After stopping the charging process at the station or via your vehicle, open the StromNow app and confirm that the charging process has ended.
This confirmation ensures that the app is correctly informed and no additional charges will be incurred.
Important Notes
Direct Stopping at the Station or Vehicle: It is always possible to stop the charging process directly at the charging station or vehicle. This method can be quicker and more convenient, but we recommend confirming in the app for a complete transaction.
Cost Calculation: Once the charging process is stopped at the station or via the vehicle and the plug is removed from the vehicle, no further charges will be made. The cost calculation stops automatically, so you do not need to worry about additional costs if you forget to stop the process in the app.
Frequently Asked Questions (FAQ)
What happens if I don’t stop the charging process in the app?
Even if you stop the charging process directly at the charging station or via your vehicle, you need to confirm the termination in the app to ensure that the process is properly ended.
What should I do if I can’t confirm the termination in the app?
If you have trouble confirming the termination in the app, make sure your internet connection is stable. If the problem persists, please contact StromNow customer service for assistance.
Conclusion
Stopping the charging process using the StromNow app is simple and user-friendly. Make sure to end the process both at the charging station or vehicle and confirm it in the app to ensure no additional costs are incurred.
If you have any further questions or need assistance, our StromNow support is always available. We look forward to assisting you!