Welcome to the Help Center! In this article, you will learn how to start charging your electric vehicle using the StromNow app. Follow the steps below to begin the charging process quickly and easily.
Step-by-Step Guide to Starting the Charging Process with the App
Open the StromNow App:
Launch the StromNow app on your smartphone.
Ensure you are logged in and have a stable internet connection.
Select a Charging Station:
Navigate to the "Charge Map" section in the app.
Locate the charging station where you are currently located.
Tap on the relevant charging station to view details.
Check Connector Type and Charging Power:
Review the charging station information, especially the connector type and charging power.
Ensure these are compatible with your electric vehicle.
Select "Charge Now":
If the charging station is compatible, choose the appropriate connector.
Next, select the charging point where you are located (make sure to check the ID).
Slide the "Charge Now" slider.
A confirmation window will appear.
Confirm Consent to Charge:
Read the consent statement and confirm that you agree to the terms.
Tap "Confirm" to start the charging process.
Start Charging:
The charging process should now start automatically.
Monitor the charging progress in the app or at the station/vehicle.
Additional Tips
Ensure Compatibility: Always check that the charging station provides the correct connector type and appropriate charging power for your vehicle.
Location Sharing: Enable location sharing on your smartphone to quickly find nearby charging stations.
Updates: Keep the StromNow app updated to access all current features and improvements.
Frequently Asked Questions (FAQ)
What should I do if the charging process does not start?
Check if your vehicle is properly connected to the charging station.
Ensure the charging station is available and operational.
Contact StromNow customer service if the problem persists.
How can I view my past charging sessions?
In the "Activity" section of the app, find the "Charging Sessions" category where all previous sessions are displayed.
Conclusion
Starting the charging process with the StromNow app is simple and user-friendly. With just a few steps, you can conveniently charge your electric vehicle and track all relevant information about the charging progress in real-time.
If you have any further questions or need assistance, our StromNow Support team is always available. We look forward to assisting you!