Where can I see my electricity usage?
For a smart meter ordered through StromNow, Metrify handles the technical process. Ask Metrify how you can access your meter readings. Your electricity supplier is the contact for consumption data in its own app or customer portal. Installing a smart meter does not automatically make its data available in every app.
Can I see my entire household consumption in the StromNow app?
Your electricity meter data is different from the charging information supplied by your connected vehicle or home charger. If you are looking for a particular view in StromNow, tell our support team about your setup and what you would like to see.
Why is data missing after installation?
Ask Metrify to check whether the gateway and data transmission are active. If readings are missing only at your electricity supplier, also ask the supplier to check their assignment. Include the installation date, meter number and the period for which data is missing.
Why am I still being asked for a meter reading?
Ask the sender to explain the reason, such as billing or a meter replacement. Check the meter number and reading date, and use only the confirmed submission method. Do not share a personal submission link.