Welcome to the Help Center! In this article, we'll explain how you can suggest charging stations that you'd like to see or use in the StromNow app.
Suggest a Charging Station
Charging station is already on the map but cannot be used
If a charging station appears on the map but is currently unavailable for charging, simply tap the “Suggest Charging Station” button.
This will notify us about the station, and we'll check whether it can be made available through StromNow in the future.
Charging station is missing from the map
If a charging station doesn't appear on the map at all, we'd love to hear your suggestion.
You can contact us through:
The StromNow app: Use the Support section in the app.
Email: Send us a message at [email protected].
Please provide as much information about the charging station as possible, such as:
Charging station address
Charging network operator (if known)
Connector types and charging power
Why Are Some Charging Stations Unavailable?
Some charging stations may not appear in the StromNow app or may currently be unavailable because:
They are not compatible with our charging network.
We don't have the necessary technical information.
They are operated by a provider with whom we don't yet have a roaming agreement.
We're continuously working to expand our charging network and provide you with as many charging options as possible.