Welcome to the Help Center! In this article, you will learn when and how you will receive your invoices.
Receiving Your Invoices:
Meter Reading Data from the CPO: After completing your charging session, the charging station operator (CPO) sends the meter reading data to us. The time it takes for this transmission can vary depending on the CPO.
Data Processing: Once we receive the charging data, we process it to create your invoice.
Consolidated Invoice Delivery: At the end of the month, all your charging sessions will be consolidated into a single invoice. This invoice will be sent to you via email. This provides you with a summary of all the costs incurred throughout the month.
Please note that the time it takes to create and deliver the invoice may vary depending on the efficiency of the respective CPO.
Frequently Asked Questions (FAQ) about "When will I receive my invoices?"
When will I receive my invoices?
You will receive a consolidated invoice at the end of the month that includes all the charging sessions from that month. The invoice will be sent to you via email.
What if I don't receive my invoice?
If there are delays or if you do not receive your invoice, please first check your spam folder. If you still cannot find the invoice, please contact our Support for assistance at [email protected].
We hope this section answers all your questions about when and how you will receive your invoices. If you need further assistance, our StromNow Support is always available. We look forward to helping you!