Welcome to the Help Center!
In this article, you’ll learn when and how you receive your StromNow invoices, how the billing period works, and what happens after you complete a charging session.
Once a charging session has been completed, you will receive your invoice as soon as the session has been processed.
In most cases, this happens shortly after the charging session ends. In some cases, however, it may take a little longer if the session needs to be reviewed manually.
How Invoice Creation Works
Transmission of Charging Data
After each charging session, the charging station operator sends us the relevant charging data.Processing of the Charging Session
As soon as the data is available, the charging session is processed and prepared for invoicing.Invoice Creation
The invoice is automatically created as soon as the charging session has been fully processed.Invoice Delivery
Your invoice is then sent to you by email. You can also find it in the app in the Statistics section under “Invoices”.
Why Can an Invoice Be Delayed?
In some cases, invoice creation may be delayed. This is especially possible if a charging session needs to be reviewed manually. The invoice can only be created and sent once this review has been completed.
Frequently Asked Questions
When will I receive my invoice?
You will receive your invoice as soon as the charging session has been processed. In most cases, this happens shortly after the session has ended.
Why haven’t I received my invoice yet?
If no invoice is available yet, the charging session may still be processing or may currently be under manual review. This can delay the delivery of the invoice.
What can I do if I have not received my invoice?
Please first check your spam or promotions folder. If you still cannot find the email, feel free to contact our support team at [email protected].