How does the return process work?
Return within 14 days:
If you are not satisfied with your purchase, you can return the items within 14 days of receiving them.Return shipping costs:
The return shipping costs are borne by the buyer, unless the item is defective or there was an error in the delivery. If you, as a consumer, exercise your right of withdrawal, you are responsible for the regular return shipping costs.Defective or incorrect delivery:
If the item is damaged or defective, please contact our customer service directly. In this case, we will cover the return shipping costs.Register your return:
To register your return, please fill out the cancellation form in our shop. Provide the order number without any prefix or special characters, and the email address you used when placing the order.
Return address:
StromNow UG c/o Returns,
Karl-Liebknecht Straße 47,
12529 Schönefeld,
Germany
Important:
We cannot offer exchanges or refunds for returns outside of the 14-day period or for items showing signs of use.
Customer Service:
For cancellation or return inquiries, please always contact our customer service first:
Email: [email protected]
We are happy to assist you with any concerns and will help you further!